Pharmacy e-commerce development & rebrand
Pharmacy e-commerce development & rebrand
Preparing Eye4Storage
for go-live
The challenge
Eye4Storage is an independent online marketplace for warehouse space that conveniently brings warehouse supply & demand together. The company aims to enable the reduction of unused warehouse space across the world and contribute to a sustainable future.
When Eye4Storage's founder Barry Dekkers first approached me, he was on the verge of launching his website. He wanted to check the concept, functionalities and overall look & feel with me and discuss the market approach. While having our conversation, I found out that Barry had a beautiful purpose in mind when he developed his idea, which didn't come across in the end product he presented. At that point, it was just a marketplace, just any marketplace, while there were so many ingredients available to create a unique platform and brand. So, together we went on a journey to prepare Eye4Storage for a proper launch.
Status before
The journey
1. Brand & market scan
Research as a starting point
Starting with a quick scan, I investigated the market, competitors, target audience's needs & behaviours and analysed Eye4Storage. The research presentation highlighted the opportunities for Eye4Storage to stand out and win a place in the heart of its prospective customers.
3. Brand identity
A look & feel that represents us
With the help of a designer, the brand strategy was translated into brand design. We chose a colour palette that represents the brand values and developed three logo concepts. Barry immediately fell for the first concept called 'The empty space' which embodies the shadow of a box, represents the industry and focuses on the unused warehouse space. Furthermore, it indicates how Eye4Storage sees the bigger picture without losing track of the details.
5. Website development
Improving the existing website
In cooperation with the web developer Eye4Storage had assigned in a previous phase, we reconsidered the wireframes to enhance the user experience. The design was adjusted to meet the renewed identity and represent Eye4Storage consistently. Since the platform is a marketplace, and warehouses are the heroes of the website, we made the overall look & feel of the website more friendly and less cold, including the tone-of-voice used in the text.
7. Brand alignment
Handover and guidelines
To maintain consistency, now and in the future, it was essential to document the entire brand into guidelines. During a handover meeting, Eye4Storage's employees were guided to fully understand the strategy, how to speak and write and how to apply the brand identity in their daily work. Also, the social media manager was updated about the content marketing goals, strategy and guidelines.
2. Brand strategy
Defining who we are
With the research in mind, the brand strategy was created and presented a week later. Barry's initial starting point: 'Why build new warehouses when there is so much empty space available for companies to move into right now?' was used as the foundation for developing the company's vision and mission. Furthermore, we chose to create a more personal and welcoming brand since the platform's main assets, warehouses, appear cold and a marketplace itself is quite functional. In the end, people do business with people and a friendly touch was needed.
4. Marketing strategy
How to attract various audiences
A marketing plan was created to determine the best marketing tactics and materials to attract both warehouse searchers and listers to Eye4Storage, considering the budget, timeline, organisational goals and the company's maturity phase.
6. Brand expression
All marketing materials needed for go-live
Based on the marketing strategy, and in collaboration with the designer, we then developed all materials needed for a proper go-live. The communication means included a company pitch presentation, leaflets, videos, stationery, social media channels, and more.
What's next?
Not the end of our collaboration
While Barry initially wasn't too happy with the fact that I was taking him several steps back to improve his company’s essence, his mindset changed within two weeks. Once the brand strategy was presented, he stated: "I have just grown from an idea to an entire company, with a culture and values". Preparing everything for go-live is not the end of our collaboration as Barry and I are both eager to turn Eye4Storage into a success.
